Question 1

In the design of service organizations, all of the following statements would be considered true except:

Accepted Answer

A

Question 2

Emmeline flew to Paris and checked in to her favourite hotel, the Ritz. She has to travel a great deal with her job and always stays at the Ritz if at all possible. Stephanie is always pleasantly surprised to find that no matter what city she is in, the staff at the Ritz knows she does not like feather comforters. Which of the following best identifies what the Ritz is practicing?

Accepted Answer

The Ritz is practicing customized output by providing Emmeline with the specific comforter she prefers, even though she travels to different cities.

Question 3

Which of these is the lowest form of interdependence among departments?

Accepted Answer

Pooled interdependence is the lowest form of interdependence among departments, as it involves each department working independently while contributing to the common output, with minimal direct interaction or dependency on the workflow of others.

Question 4

The Centre Stage conducts its operations in Madrid. Its employees are responsible for completing the final process for the company's product. They hand stitch a beautiful butterfly onto each custom designed purse. The buyers can request customized butterflies and the product will be completed to their specifications. These purses are very popular and retail for €300 to €400. Which type of production is this company most likely engaging?

Accepted Answer

The company is engaged in small-batch production as each purse is custom designed and hand-stitched with a customized butterfly. This indicates a flexible production system that can handle customization and small volumes. The cost of the product also suggests that it is not produced in large quantities or using routine technologies.

Question 5

refers to using technology to quickly and cost effectively assemble goods that are uniquely designed to fit the demands of individual customers.

Accepted Answer

Mass customization refers to the use of technology to create products tailored to the individual needs and preferences of customers, without sacrificing efficiency or profitability. It allows companies to differentiate themselves from their competitors by offering personalized products at scale, and can lead to higher customer satisfaction, loyalty, and profits.

Question 6

Martha's company uses computers to draft, design, and engineer new parts. Her specific job entails generating enlarged versions of the original component design to afford an improved view of the part's details. Martha is using .

Accepted Answer

Martha's job entails generating enlarged versions of the original component design, which suggests that she works with computer-aided design (CAD) software. CAD software is widely used in engineering and architecture to create 2D and 3D designs of buildings, machines, and other products on a computer. Therefore, the best choice is E, CAD. The other options (CAM, job enrichment, PLM, and mass customization) are not relevant to Martha's role as described.

Question 7

The employees at Tim's organization use several different types of machines, numerous ideas, and a variety of production techniques to manufacture their company's products. Tim's organization is engaging in the use of manufacturing .

Accepted Answer

The use of machines and various production techniques suggests that Tim's organization is utilizing manufacturing technology.

Question 8

Which of the following type of technology is identified as being complex because of the substantial variety in the tasks performed?

Accepted Answer

The answer of Which of the following type of technology...

Question 9

Technical complexity refers to the extent of mechanization of the manufacturing process.

Accepted Answer

Technical complexity is the degree of automation and mechanization in the manufacturing process, which can range from highly automated processes to manual labor.

Question 10

Small-batch production relies heavily on the human operator; it is also highly mechanized.

Accepted Answer

Small-batch production often involves a higher degree of human involvement and craftsmanship, and while it may use machinery, it is not characterized by high mechanization, which is more typical of mass production.

Question 11

Strategic planning and applied research tasks usually fall in which of these categories of department technologies?

Accepted Answer

Strategic planning and applied research tasks are complex and non-repetitive in nature, hence they belong to the non-routine category of department technologies.

Question 12

All of the following except describes elements associated with lean manufacturing.

Accepted Answer

Lean manufacturing focuses on employee participation and empowerment, rather than strict guidelines. Therefore, option B is the incorrect statement. The other options describe elements associated with lean manufacturing.

Question 13

Sandra's job has recently undergone several changes. Her employer has recently cut down on the number of tasks she has to perform in her work. Sandra now only has to turn the product over and look at it under a bright light, then simply move it onto the second line. This is very repetitious and quite boring. Sandra is unsure how long she can perform this monotonous type of work. Sandra's work has undergone .

Accepted Answer

Job simplification is the process of reducing the scope of the job by limiting the number of tasks performed within a job. In Sandra's case, her job has undergone job simplification as her employer has reduced the number of tasks she has to perform, making her job more repetitive and boring.

Question 14

The ultimate automated factories are referred to as flexible manufacturing systems.

Accepted Answer

Flexible manufacturing systems are designed to be highly automated and flexible to adapt to changes in production requirements. They typically consist of a combination of computer-controlled machines, robotics, and material handling systems working together to manufacture a variety of products with minimal human intervention.

Question 15

Which type of production is most likely to be used by large pharmaceutical companies?

Accepted Answer

Large pharmaceutical companies tend to use continuous-process production, which involves the continuous production of goods without any breaks in the production line. This allows for high volume production and economies of scale, which is important for pharmaceutical companies dealing with complex chemical processes and high demand for their products.

Question 16

Charles Perrow developed a model on departmental technologies. One of the dimensions he specified is described as the frequency of unexpected and novel events that occur in the conversion process. This is called .

Accepted Answer

Task variety refers to the frequency of unexpected and novel events in the conversion process, as per Charles Perrow's model on departmental technologies.

Question 17

The number of employees who report to a single manager or supervisor refers to .

Accepted Answer

Span of control is the term used to refer to the number of employees who report directly to a manager or supervisor. It is also known as the supervisory ratio.

Question 18

John was recently given 6 additional tasks. Instead of performing only 2 tasks that he used to, now John is required to perform 8 total tasks. This is an example of which of these?

Accepted Answer

Job enlargement refers to increasing the number of tasks that an employee is required to perform as part of their job. In this scenario, John was given an additional 6 tasks, resulting in a total of 8 tasks he is required to perform, which is an example of job enlargement.

Question 19

A non-core technology is a work process that is not important to the organization but is directly related to its primary mission.

Accepted Answer

A non-core technology is a work process that is not directly related to an organization's primary mission or business objective.

Question 20

Routine technologies are characterized by little task variety and the use of objective, computational procedures.

Accepted Answer

Routine technologies involve repetitive tasks that have very little variation, and rely heavily on objective, computational procedures. Examples include assembly line work, data entry, and accounting.

Quiz 8: Manufacturing and Service Technologies