At the end of a service, staff may formally or informally check that the service has been satisfactory and try to solicit problems as well as compliments. This is an example of:
A) Feedback sheets
B) Focus groups
C) Questionnaires
D) Point of departure interviews

Question

Quizplus · Accepted Answer

Point of departure interviews are conducted at the end of a service or experience to gather immediate feedback, including any issues or compliments, directly from the customer. This method allows for real-time, relevant feedback that can be used to improve services.

At the End of a Service, Staff May Formally or Informally