Identifying product or service features that are critical to various types of failure involves the use of what technique?
A) Complaints
B) FMEA
C) Critical incident
D) Critical path

Question

Quizplus · Accepted Answer

FMEA (Failure Modes and Effects Analysis) is a systematic approach for identifying and prioritizing potential failure modes and their causes. It involves evaluating the severity, likelihood, and detectability of each potential failure mode and determining the recommended actions to prevent or mitigate them. This technique is commonly used in quality and risk management to improve product or service reliability and safety.

Identifying Product or Service Features That Are Critical to Various