Total quality management (TQM) programmes are less likely to remain effective if:
A) TQM does not become a separate 'bolt-on' set of activities
B) Slogans and exhortations about TQM's effectiveness are avoided
C) TQM becomes a substitute for normal managerial leadership
D) Quality improvement relates to the operation's performance objectives
E) The term 'quality' is not defined too narrowly

Question

Quizplus · Accepted Answer

TQM should not be a substitute for normal managerial leadership. It should be integrated into the organization's culture and management approach in order to be effective. If it is seen as a separate set of activities or slogans, the impact will be limited. Additionally, quality improvement should be aligned with the organization's performance objectives, and the definition of quality should not be too narrow to allow for flexibility and adaptability.

Total Quality Management (TQM) Programmes Are Less Likely to Remain