Which of the following is a criticism of the TQM approach?
A) It is incompatible with more radical approaches such as business process re-engineering.
B) It focuses too much on external failure costs.
C) It results in higher costs of internal failure.
D) It results in the loss of jobs.

Question

Quizplus · Accepted Answer

TQM is a continuous improvement approach that focuses on incremental changes, whereas business process re-engineering is a more radical approach that involves a complete redesign of processes. Therefore, the two approaches can be seen as incompatible with each other.

Which of the Following Is a Criticism of the TQM