TQM puts the customer at the forefront of quality decision making. Customer's needs and
expectations are always considered first in measuring achieved quality.

Name: TQM puts the customer at the forefront of quality decision making. Customer's needs and expectations are always considered first in measuring achieved quality.
Brand: Quizplus
Rating: 4.7 (30 reviews)

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is a customer-focused approach to quality management where the customer's needs and expectations are given the highest priority in ensuring quality.

TQM Puts the Customer at the Forefront of Quality Decision