Question 1

According to the text, the ultimate goal in supply chain management is to create value for the services and products provided to end customers, which, in turn, will benefit the firms in the supply chain network.

Accepted Answer

The text states that the ultimate goal in supply chain management is to create value for the services and products provided to end customers, which will benefit the firms in the supply chain network.

Question 2

Fear, uncertainty, and doubt between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners, as well as among coworkers.

Accepted Answer

Fear, uncertainty, and doubt (FUD) are common barriers to information sharing in organizations, as they create a lack of trust and transparency among partners and coworkers.

Question 3

RFID technology seeks to minimize supply chain visibility.

Accepted Answer

RFID technology seeks to maximize supply chain visibility by providing real-time tracking and monitoring of products and inventory levels. This improves efficiency and reduces the risk of errors or losses in the supply chain.

Question 4

According to the text, training of supply chain partner employees is also known as collaborative education.

Accepted Answer

The text states that training of supply chain partner employees is also known as collaborative education.

Question 5

The order fulfillment process relies on forecasting and techniques used to smooth demand variabilities when disparities exist between demand and supply.

Accepted Answer

The answer of The order fulfillment process relies on forecasting...

Question 6

The phrases "customer relationship management" and "customer service management" are interchangeable supply chain terms.

Accepted Answer

While customer relationship management and customer service management are related concepts, they are not interchangeable. Customer relationship management is a broader concept that encompasses all interactions between a company and its customers, while customer service management specifically refers to the management of customer service operations.

Question 7

According to the textbook, there are four key supply chain business processes: Purchasing, Manufacturing, Distribution, and Returns.

Accepted Answer

The answer of According to the textbook, there are four...

Question 8

RFID tags, which stands for Radio Frequency Identification tag, is a technology that will be used to gain real-time inventory information about the geographic location of a product in an effort to insure that shelves are full and that supply chains are issuing replenishment orders in a timely fashion.

Accepted Answer

This statement accurately describes the purpose of RFID tags.

Question 9

Successful supply chain management requires the development of inter-organizational performance metrics and supply-chain performance metrics to maintain and continuously improve the effectiveness of key internal and external processes.

Accepted Answer

To ensure successful supply chain management, it is important to establish and measure inter-organizational performance metrics and supply-chain performance metrics, which can help to identify areas for improvement and optimize key internal and external processes.

Question 10

The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration.

Accepted Answer

The development of functional silos within an organization can actually hinder the process of supply chain process integration. Collaboration and communication across functions is necessary for successful integration.

Question 11

When demand exceeds a supplier's finished goods available, a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers customers.

Accepted Answer

When suppliers allocate products in proportion to what buyers ordered due to high demand and low inventory, some customers may try to game the system and obtain more than their fair share of the product, leading to shortages for other customers.

Question 12

An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies.

Accepted Answer

Identifying primary trading partners is an important step in the supply chain integration model as it allows firms to focus on managing the crucial process links with these companies. This helps improve efficiency and effectiveness in the supply chain.

Question 13

Knowledge management solutions connect buyers and suppliers via the internet to aid in the integration of supply chains.

Accepted Answer

This statement is true. Knowledge management solutions enable buyers and suppliers to share information and collaborate to improve supply chain integration. The internet provides a powerful platform for these solutions, allowing real-time communication and data sharing between partners.

Question 14

Forward buying is when companies purchase very small amounts of inventory.

Accepted Answer

Forward buying is when companies purchase large amounts of inventory ahead of time, in order to take advantage of lower prices or secure a steady supply.

Question 15

Passive RFID Tags, which are mandated by Wal-Mart, are less expensive than active RFID tags, which have been used for healthcare and military applications.

Accepted Answer

Passive RFID tags are less expensive than active RFID tags.

Question 16

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

Accepted Answer

The answer of Manufacturing flow management is the key process...

Question 17

Two methods for managing supply chain risk include utilizing a supply chain IT system and identifying backup suppliers.

Accepted Answer

Utilizing a supply chain IT system can help track inventory and identify potential disruptions in the supply chain, while identifying backup suppliers can provide alternative options in case of unexpected supply chain disruptions.

Question 18

It is important for all supply chain members to first understand the important characteristics upon which the supply chain end product is competing.Once this is understood, the supply chain members should all be using strategies consistent with those competitive characteristics when delivering their product and/or service.

Accepted Answer

Understanding the competitive characteristics of the supply chain end product and using consistent strategies is important for all supply chain members to be successful in the market.

Question 19

The most basic security system should include procedures and policies for securing facilities, personnel, computer systems, and freight shipments.

Accepted Answer

A basic security system should include procedures and policies for securing facilities, personnel, computer systems, and freight shipments.

Question 20

One of the key supply chain business processes is supplier relationship management, which seeks to forecast demand and coordinate purchasing and distribution in an effort to balance customer demand with the firm's manufacturing capacity.

Accepted Answer

Supplier relationship management focuses on developing and managing relationships with the suppliers who provide goods or services to the company, rather than forecasting demand and coordinating purchasing and distribution, which are tasks associated with other supply chain processes like demand planning and supply chain planning.

Quiz 13: Supply Chain Process Integration