_____ gives customers the feeling their concerns are being addressed and at the same time gives employees the feeling their expertise matters to management.
A) Management-employee synergy
B) Organizational entropy
C) Managerial reciprocity
D) Empowerment
E) Delegation

Question

Quizplus · Accepted Answer

Empowerment is the delegation of authority to solve customers' problems quickly,usually by the first person that the customer notifies regarding a problem.

_____ Gives Customers the Feeling Their Concerns Are Being Addressed