Question 1

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what performance management concept?

Accepted Answer

Management by objectives (MBO) is a performance management concept that focuses on setting specific goals and objectives for employees and managers to work towards. By aligning individual and organizational goals, MBO helps to ensure that employees are focusing their efforts on activities that will lead to goal attainment.

Question 2

Which of the following represent plans, developed at the lower levels of the organization's that specify action steps required that facilitate achieving operational goals that support tactical planning activities?

Accepted Answer

Operational plans are developed at the lower levels of the organization to specify action steps required for achieving operational goals that support tactical planning activities. Tactical plans are developed at middle levels while strategic plans are developed at the topmost level of the organization. Supervisory plans and organizational plans are not standard planning terms.

Question 3

_____ refers to a broadly stated definition of the organization's business scope and operations that distinguishes it from similar types of organizations.

Accepted Answer

A mission statement defines an organization's business scope and operations, distinguishing it from similar types of organizations. It typically outlines the purpose, goals, values, and overall strategy of the organization.

Question 4

The _____ is the department manager's tool for periodic activities.

Accepted Answer

An operational plan is a department manager's tool for periodic activities. It outlines specific activities and timelines for achieving the department's tactical goals and objectives. It is often updated on an annual basis and is more detailed than a strategic plan or conventional goal.

Question 5

_____ provide action steps with which an organization intends to implement and attain its strategic goals.

Accepted Answer

The answer of _____ provide action steps with which an...

Question 6

A management team has decided to promote employee development by providing multiple online training tools. This involves establishing goals in which strategy map category?

Accepted Answer

Learning and growth goals involve promoting employee development and providing training tools to improve knowledge and skills.

Question 7

"We respect our employees and value their diversity" is an example of a statement that you are most likely to find in the organization's _____.

Accepted Answer

This statement aligns with the values and purpose of the organization, which is usually defined in the mission statement. It indicates how the organization plans to treat its employees and promote diversity within its operations. Strategic goals and plans tend to focus more on the business outcomes, while tactical goals and plans involve the more detailed steps to achieve those outcomes.

Question 8

Which of the following is a visual representation of the key drivers of an organization's success, showing to some extent the cause-and-effect relationships among goals and plans?

Accepted Answer

A strategy map is a visual representation of the key drivers of an organization's success, showing to some extent the cause-and-effect relationships among goals and plans. Operational plan and Gantt chart are tools for project management, SWOT analysis is a tool for strategic analysis, and a strategic plan is a comprehensive plan for achieving an organization's long-term goals and objectives.

Question 9

The official goals of the organization are best represented by their disclosure of their _____.

Accepted Answer

Strategic goals refer to the overall objectives and long-term plans of an organization. It is the direction in which an organization wants to move towards in the long run. Therefore, the official goals of an organization are best represented by their disclosure of their strategic goals. Tactical goals refer to short-term goals that help achieve the strategic goals. Operational goals refer to goals related to the day-to-day functioning of an organization. Competitive goals refer to goals related to outperforming competitors in the market.

Question 10

Which of the following refer to specific results expected from individual departments and some individuals.

Accepted Answer

Operational goals are specific results expected from individual departments and some individuals within an organization. Tactical goals are focused on achieving specific objectives within a shorter time frame, while strategic goals are broader, overarching goals related to an organization's mission and vision. Operational plans are detailed plans outlining how specific operational goals will be achieved, and mission statements are more broad statements outlining an organization's purpose and values.

Question 11

Goals that define the finer outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:

Accepted Answer

Tactical goals are the specific outcomes that major divisions and departments must achieve in order to contribute to the overall strategic goals of the organization. Operational goals refer to the day-to-day activities and tasks required to achieve the tactical goals. Gantt charts and contingency plans are tools used to support the achievement of goals, but they are not types of goals themselves.

Question 12

Which of the following statements is NOT true in the context of characteristics of effective goals?

Accepted Answer

Effective goals should be relevant and significant to the overall objectives and goals of the organization, but it is not necessary to set goals for every aspect of perceivable employee behavior. Focusing on key areas and prioritizing goals can be more effective in achieving organizational success.

Question 13

A long-term time frame is most closely associated with a firm's:

Accepted Answer

A long-term time frame aligns with a firm's strategic plans, which focus on achieving the overall mission and vision of the organization through a variety of strategies and initiatives. Operational plans and tactical goals tend to focus on shorter time frames and specific tasks or objectives within the larger strategic framework.

Question 14

A statement that can identify distinguishing characteristics of an organization is known as a(n):

Accepted Answer

A mission statement identifies the purpose and goals of an organization, as well as its distinguishing characteristics and competitive advantages. A values statement describes the beliefs and principles that guide the behavior and decision-making of the organization. An income statement is a financial statement that shows an organization's revenues and expenses over a specific time period. A competitive-edge statement is not a common term used in organizational statements.

Question 15

Which of the following are described by mission statements?

Accepted Answer

Mission statements can describe corporate values, product quality, and human capital, among other aspects of a company's goals and objectives. Therefore, all three options (A, B, and C) are described in mission statements.

Question 16

_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.

Accepted Answer

The answer of _____ goals lead to the attainment of...

Question 17

_____ are definable as broad statements of where the organization wants to be in the future.

Accepted Answer

Strategic goals are broad statements of where the organization wants to be in the future, usually over a period of three to five years. Operational goals are more specific and focus on short-term actions and outcomes, while tactical goals bridge the gap between operational and strategic goals by outlining how specific initiatives will help achieve the broader strategic goals. However, the question provides "Operational goals" as an answer choice twice, so assuming one of them should be "Tactical goals," the best answer is still C, as strategic goals are the most broad and long-term.

Question 18

The organization's rationale that underpins its future existence is known as the organization's _____.

Accepted Answer

The mission of an organization defines its core purpose and reason for existence, guiding its future direction and decisions.

Question 19

Managers use _____ to direct employees and resources toward achieving specific outcomes that facilitate the organization to perform both efficiently and effectively.

Accepted Answer

Operational goals are specific targets set by managers to ensure that employees and resources are aligned towards achieving efficient and effective organizational performance.

Question 20

"We seek to become the premier business school in the South West" is an example of a statement most likely to find in a University's _____.

Accepted Answer

This statement is an example of a mission statement, which typically outlines an organization's overall purpose and goals. Tactical and operational goals and plans are more specific and focused on achieving the mission statement.

Quiz 7: Managerial Planning and Goal Setting