_____ focuses on managing the whole organization to deliver quality to its customers.
A) Bureaucracy
B) Theory Z
C) Management-by-objective
D) Total quality management
E) Organization-customer relationship

Question

Quizplus · Accepted Answer

Total quality management (TQM) focuses on managing the entire organization to consistently deliver quality products or services to customers. This involves continuous improvement, employee involvement, customer focus, and a commitment to quality at all levels of the organization. TQM is a comprehensive approach that involves all aspects of the organization and is driven by the needs and expectations of customers.

_____ Focuses on Managing the Whole Organization to Deliver Quality