Of the eight critical business processes on which supply chain managers must focus,the _____ process presents a multi-company,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.
A) manufacturing flow management
B) customer service management
C) product development and commercialization
D) order fulfillment
E) demand management

Question

Quizplus · Accepted Answer

The customer service management process is designed to ensure that customer relationships remain strong.

Of the Eight Critical Business Processes on Which Supply Chain