Question 1

Which of the following strategies may be effective in keeping an organisation's vision and team purpose alive?
A) Acknowledge team members who support the vision and team purpose.
B) Reward team members who support the vision and team purpose.
C) Align performance goals and measures with the vision and team purpose.
D) Refer to the vision and team purpose when reaching decisions.
E) All of these responses are correct.

Accepted Answer

All of the strategies mentioned – acknowledging and rewarding team members, aligning performance goals, and referring to the vision and purpose in decision making – are effective in keeping the organization's vision and team purpose alive. By recognizing and incentivizing employees who align with the vision and purpose, setting goals and metrics that align with the purpose, and referring to it in decision-making, the organization signals to its employees that the vision is still relevant and important. This helps ensure that the team is inspired to continue working towards the organization's purpose.

Question 2

When a team is faced with a backlog of urgent work to get through, it should:
A) focus on task issues.
B) focus on process issues.
C) balance its focus on task and process issues.
D) reset its measures of success.
E) None of these responses are correct.

Accepted Answer

A

Question 3

If an organisation is aware that its production process is outdated, inefficient and needs to be improved, what sort of team should it establish to address this issue?
A) Functional team
B) Matrix team
C) Project team
D) Problem-solving team
E) Virtual team

Accepted Answer

A problem-solving team is specifically formed to identify and solve issues, making it the most suitable choice for addressing the inefficiencies in the production process.

Question 4

Which of the following traits is not necessary to be an effective member of a team?
A) Sound communication skills
B) Sound interpersonal skills
C) Technical skills
D) Emotional intelligence
E) Self-understanding

Accepted Answer

While technical skills are important for performing specific tasks, they are not necessarily crucial for being an effective member of a team overall. Sound communication skills, interpersonal skills, emotional intelligence, and self-understanding are all necessary traits that contribute to effective teamwork.

Question 5

If a team has just exceeded its performance expectations by a considerable margin, the time may be right to:
A) focus on task issues.
B) focus on process issues.
C) balance its focus on task and process issues.
D) reset its measures of success.
E) None of these responses are correct.

Accepted Answer

The answer of If a team has just exceeded its...

Question 6

A team purpose statement describes why a team exists, keeps the members of the team focused on where the team needs to head, acts as a shared vision for decision making and guides members' day-to-day behaviour.

Accepted Answer

A team purpose statement is meant to define the team's purpose and provide direction for its members, which can help keep them focused on their goals and guide their behavior.

Question 7

Which of the following is not a characteristic of a team?
A) Individuals pooling efforts to achieve shared goals
B) Individuals each being responsible for their own end results
C) Shared strategy
D) Shared values
E) Shared vision

Accepted Answer

One of the key characteristics of a team is individuals pooling efforts to achieve shared goals. This implies collective responsibility for the team's success or failure, rather than individual responsibility for each member's end results. Therefore, choice B, which describes individuals each being responsible for their own end results, is not a characteristic of a team. Shared strategy, values, and vision are all important aspects of effective teamwork.

Question 8

Which of the following actions would not be an example of team maintenance?
A) You clarify with team members that their main focus and priority is to assist customers in the customer contact area.
B) You decide not to take a lunch break so that you feel better about clearing as much of your work off your desk as possible before the end of the day.
C) You announce to the team that the past month's sales have increased by the highest percentage in two years.
D) You suggest a change to work flows which will improve the way the team works together.
E) You bring out a birthday cake for a team member and the team sings 'Happy Birthday'.

Accepted Answer

Skipping a lunch break may seem like a proactive behavior, but it does not contribute to team maintenance. Team maintenance involves actions that foster relationships, build trust, and support team morale.

Question 9

Effective functional leadership involves satisfying the type of needs known as:
A) individual needs.
B) task needs.
C) team needs.
D) individual, task and team needs
E) None of these responses are correct.

Accepted Answer

Effective functional leadership involves satisfying individual, task and team needs. A good leader should be able to create an environment that satisfies the needs of team members, that enables them to perform their tasks and that results in achieving their goals. Neglecting any one of these needs can negatively impact the team's performance and motivation. Therefore, it is essential for a leader to address all three types of needs.

Question 10

Which of the following is not a characteristic of the communications of successful teams?
A) Face-to-face exchanges
B) All members having a roughly equal number of high-energy discussions with all other team members
C) Team members connecting often with members of other teams
D) Contributions to discussions predominantly being made by just a few senior team members
E) A high number of exchanges among team members

Accepted Answer

Contributions to discussions predominantly being made by just a few senior team members is not a characteristic of the communications of successful teams. Successful teams have open and active communication where all members feel comfortable contributing and exchanging ideas, regardless of seniority.

Question 11

The potential problem of having a team of more than 25 people is that:
A) team members will have difficulty communicating effectively.
B) subteams may form, which may adversely affect the team's coordination.
C) team members may struggle to develop sufficiently effective working relationships.
D) discussion, decision making and conflict resolution is likely to take longer than would be the case with a smaller-sized team.
E) All of these responses are correct.

Accepted Answer

All of the options listed are potential problems that may arise when working with a team of more than 25 people. As the team size increases, it becomes increasingly difficult to communicate effectively, subteams may form, working relationships may not develop as effectively, and discussion and decision-making times may increase. It's important for teams to be aware of these potential issues and work proactively to address them.

Question 12

For role clarification to be as effective as possible, it should address the expectations of team members in relation to:
A) tasks.
B) process.
C) tasks and process.
D) efficiency.
E) productivity.

Accepted Answer

Role clarification should address both tasks and process to ensure that team members understand their responsibilities and how they fit into the overall workflow. It's important to clarify expectations related to specific tasks as well as the process for completing those tasks. This helps ensure efficiency and productivity by reducing confusion and minimizing errors.

Question 13

Which of the following would not be considered to be a process issue for a team?
A) Team identity and spirit
B) Open and honest communication
C) Sense of fun and enjoyment
D) Clear measures of success
E) Respect and acknowledgement

Accepted Answer

Clear measures of success are not a process issue but rather a goal or outcome that a team works towards. Process issues typically involve how team members interact and work together, such as communication, respect, and team spirit.

Question 14

Which of the following statements would indicate that a team member felt part of and/or connected with their team?
A) 'We have been working really hard lately.'
B) 'You can leave it over there - we'll take care of it.'
C) 'They will have to look after that one.'
D) 'If you leave it with us, we'll make sure they receive it.'
E) All of these responses are correct.

Accepted Answer

The answer of Which of the following statements would indicate...

Question 15

'To organise and present our merchandise in an attractive, relaxing environment and serve our customers in a friendly, enjoyable, knowledgeable and helpful manner, so that we win their repeat business and meet or exceed our key performance targets.' This statement is an example of:
A) role clarification.
B) a key result area (KRA).
C) a team purpose statement.
D) a SMART measure of success.
E) None of these responses are correct.

Accepted Answer

The statement describes the purpose of the team or the organisation. It outlines the objective of presenting merchandise in an attractive and comfortable environment while also serving customers in a friendly and knowledgeable manner to win their repeat business. The statement does not specify any measurable targets or specific roles, making it a team purpose statement rather than a KRA or a SMART measure of success.

Question 16

In successful teams, members all talk to each other, not just to the team leader, and talk and listen in roughly equal amounts.

Accepted Answer

In successful teams, there is an open communication where team members talk to each other without relying solely on the team leader. Furthermore, communication is balanced, meaning that every team member gets the chance to speak and listen in equal amounts.

Question 17

Team-building activities would be most likely to benefit:
A) merged and mixed teams.
B) matrix teams.
C) virtual teams.
D) innovation teams.
E) project teams.

Accepted Answer

The answer of Team-building activities would be most likely to...

Question 18

When setting a measure of success for a team, you should not limit its scope to what is possible and what ought to happen, but rather set it according to what you would like to see happen in your most ambitious visions.

Accepted Answer

Setting a measure of success should be realistic and achievable, based on what is possible and what ought to happen, to ensure that goals are attainable and motivate the team effectively.

Question 19

A team that selects its own members, reaches decisions by consensus and shares leadership duties among its members is an example of a:
A) functional team.
B) management team.
C) project team.
D) matrix team.
E) self-managed team.

Accepted Answer

The description given matches the characteristics of a self-managed team, where members are responsible for their own work and have input in decision-making processes.

Question 20

Which of the following relating to teams would be most likely to have a negative impact on an organisation?
A) Recommendations by problem-solving teams
B) Fewer layers of management
C) Groupthink
D) Increased morale due to working collaboratively
E) Recommendations by quality improvement teams

Accepted Answer

Groupthink is a phenomenon where members of a team are more concerned with maintaining consensus than critically evaluating information, which can lead to poor decision-making and negative outcomes for the organization.

Quiz 13: Building Productive Work Teams

Which of the following strategies may be effective in keeping an organisation's vision and team purpose alive?

When a team is faced with a backlog of urgent work to get through, it should:

If an organisation is aware that its production process is outdated, inefficient and needs to be improved, what sort of team should it establish to address this issue?

Which of the following traits is not necessary to be an effective member of a team?

If a team has just exceeded its performance expectations by a considerable margin, the time may be right to:

A team purpose statement describes why a team exists, keeps the members of the team focused on where the team needs to head, acts as a shared vision for decision making and guides members' day-to-day behaviour.

Which of the following is not a characteristic of a team?

Which of the following actions would not be an example of team maintenance?

Effective functional leadership involves satisfying the type of needs known as:

Which of the following is not a characteristic of the communications of successful teams?

The potential problem of having a team of more than 25 people is that:

For role clarification to be as effective as possible, it should address the expectations of team members in relation to:

Which of the following would not be considered to be a process issue for a team?

Which of the following statements would indicate that a team member felt part of and/or connected with their team?

'To organise and present our merchandise in an attractive, relaxing environment and serve our customers in a friendly, enjoyable, knowledgeable and helpful manner, so that we win their repeat business and meet or exceed our key performance targets.' This statement is an example of:

In successful teams, members all talk to each other, not just to the team leader, and talk and listen in roughly equal amounts.

Team-building activities would be most likely to benefit:

When setting a measure of success for a team, you should not limit its scope to what is possible and what ought to happen, but rather set it according to what you would like to see happen in your most ambitious visions.

A team that selects its own members, reaches decisions by consensus and shares leadership duties among its members is an example of a:

Which of the following relating to teams would be most likely to have a negative impact on an organisation?