'To organise and present our merchandise in an attractive, relaxing environment and serve our customers in a friendly, enjoyable, knowledgeable and helpful manner, so that we win their repeat business and meet or exceed our key performance targets.' This statement is an example of:
A) role clarification.
B) a key result area (KRA).
C) a team purpose statement.
D) a SMART measure of success.
E) None of these responses are correct.

Question

Quizplus · Accepted Answer

The statement describes the purpose of the team or the organisation. It outlines the objective of presenting merchandise in an attractive and comfortable environment while also serving customers in a friendly and knowledgeable manner to win their repeat business. The statement does not specify any measurable targets or specific roles, making it a team purpose statement rather than a KRA or a SMART measure of success.

'To Organise and Present Our Merchandise in an Attractive, Relaxing