While discussing customer relations: Technician A says that appearance can say as much or more about a technician as how he or she speaks.Technician B says customers may base their opinions to trust a technician based on both verbal and nonverbal communication by the
Technician.Who is correct?

Question

Quizplus · Accepted Answer

Both Technician A and Technician B are correct. Appearance can indicate professionalism and attention to detail, while verbal and nonverbal communication can convey trustworthiness and competence. Both are important factors in building positive customer relations.

While Discussing Customer Relations: Technician a Says That Appearance Can