After-sale follow-up is an important but often neglected step in B2C sales.

Question

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After-sale follow-up is crucial in building customer relationships, improving customer retention, and increasing sales. It shows that you care about your customers even after they have made a purchase, and are committed to ensuring their satisfaction with your product or service. Neglecting this step can lead to negative reviews, loss of repeat business, and a damaged reputation.

After-Sale Follow-Up Is an Important but Often Neglected Step in B2C