Blogging Has Brought Southern Nights Nursery a Step in the Right

Blogging has brought Southern Nights Nursery a step in the right direction toward building relationships with its customers. The owner blogs his weekly recommendations to loyal followers and provides supplier sources for all kinds of rare and hard to find plants and shrubs. Customers provide other customers with reviews and comments about various plants they purchased through Southern Nights. As an extension of customer relationship management, this company is practicing ____________.

A) production management (PM) .
B) processing customer relationships (PCR) .
C) customer-management relationship (CMR) .
D) psychological-managed relationship (PMR) .