When they were first introduced, ATMs
A)were a substitute for bank tellers, but eventually became a complement.
B)were a substitute for bank tellers, and their existence has continued to depress the demand for tellers.
C)were a complement to bank tellers, but over time have replaced them.
D)had no effect on the demand for bank tellers.

Question

Quizplus · Accepted Answer

ATMs were initially seen as a substitute for bank tellers by automating routine transactions. However, over time, they allowed banks to operate more efficiently and offer more services, which in turn increased the demand for tellers to handle more complex customer service tasks, making ATMs a complement to bank tellers.

When They Were First Introduced, ATMs