Case-Based Critical Thinking Questions Case 19-1 Leon made a presentation about netiquette. His presentation was followed by a very useful discussion. Answer the following questions that the audience asked him. Which of the following should be avoided when communicating with businesses?
A) Use of smileys
B) Use of uppercase and lowercase letters
C) Use of more formal language
D) Tailoring your message

Question

Quizplus · Accepted Answer

Using smileys in business communication is generally considered unprofessional and should be avoided. It can undermine the seriousness of the message and may not be appropriate for all business contexts.

Case-Based Critical Thinking Questions Case 19-1 Leon Made a Presentation