Using the caller's name is a good way to project a positive telephone personality.
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Q11: When preparing for a presentation, you should
A)
Q12: Which is NOT an appropriate telephone response?
A)
Q13: Electronic slide shows are effective only for
Q14: Successful communication occurs when a receiver hears
Q15: Looking around the room while someone is
Q16: Interrogating someone is a form of conversation.
Q17: When ending a call, you should
A) promise
Q19: All speech is persuasive.
Q20: "What attachments are required when requesting travel
Q21: Text or a graphic that links to
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