Question 1

Active listeners think about what they are going to say when the speaker is finished.

Accepted Answer

Active listeners focus on understanding and absorbing what the speaker is saying without planning their response while the speaker is still talking.

Question 2

Using the word you frequently helps to personalize a presentation.

Accepted Answer

Using the word "you" in a presentation helps to directly address and engage the audience, making the content feel more personalized and relevant to them.

Question 3

Generally, you should use one slide for every _____ minutes of a presentation.
A) one or two
B) two or three
C) three or four
D) four or five

Accepted Answer

The general guideline suggests using one slide for every two or three minutes of a presentation to maintain audience engagement and ensure that the presentation is not rushed or overly dense with information.

Question 4

You are answering your supervisor's line. Which is the best way to answer?
A) Mr. Rose's office, Julia Sanchez speaking.
B) Good morning, Julia Sanchez. How may I help you?
C) Accounts Payable, Julia Sanchez speaking.
D) Thank you for calling Welbright Electronics; this is Julia Sanchez.

Accepted Answer

The correct answer is A because it is the most professional and informative way to answer a phone call. It includes the name of the person you are answering for, your own name, and the name of the company.

Question 5

There are mobile apps for smartphones that give quick access to time zone information.

Accepted Answer

Many mobile apps are designed to provide users with quick and easy access to time zone information, helping them keep track of different time zones around the world.

Question 6

Verbal communication involves a
A) sender.
B) receiver.
C) message.
D) All of the above

Accepted Answer

Verbal communication involves a sender, receiver, and message.

Question 7

A type of communication that may have different meanings in different cultures is
A) pointing.
B) eye contact.
C) personal space boundaries.
D) All of the above

Accepted Answer

All of the choices listed - pointing, eye contact, and personal space boundaries - can indeed have different meanings across various cultures, making them types of communication that are interpreted differently around the world.

Question 8

_____ is a clear sign that you want to be the speaker, not the listener.
A) Minimizing distractions
B) Changing body position
C) Interrupting
D) None of the above

Accepted Answer

Interrupting is a clear indication that you want to take over the conversation, signaling a desire to speak rather than listen.

Question 9

If you want people to remember what you say, you should use visual aids during your presentation.

Accepted Answer

Visual aids can significantly enhance memory retention by providing visual stimuli that complement the spoken word, making the information more engaging and easier to recall.

Question 10

When you place a caller on hold, you should check back every two minutes.

Accepted Answer

The answer of When you place a caller on hold,...

Question 11

When preparing for a presentation, you should
A) practice.
B) think about what you'll wear.
C) check your equipment.
D) All of the above

Accepted Answer

All of the options listed are important steps in preparing for a presentation. Practicing helps you become more familiar with your material, thinking about what you'll wear ensures you make a good impression, and checking your equipment prevents technical difficulties during the presentation.

Question 12

Which is NOT an appropriate telephone response?
A) She's not in the office at the moment.
B) He hasn't come in yet.
C) I expect him shortly.
D) She's unavailable right now.

Accepted Answer

"He hasn't come in yet" is not an appropriate telephone response because it is not professional. It is better to say "He is not in the office at the moment" or "I expect him shortly."

Question 13

Electronic slide shows are effective only for small groups.

Accepted Answer

Electronic slide shows can be effective for both small and large groups, depending on how they are designed and presented. They can be scaled to fit the size of the audience and the context of the presentation.

Question 14

Successful communication occurs when a receiver hears and understands the message of the sender.

Accepted Answer

Successful communication is achieved when the receiver not only hears but also understands the message as intended by the sender, ensuring that the information is accurately conveyed and received.

Question 15

Looking around the room while someone is talking to you is a form of _____ communication.
A) verbal
B) nonverbal
C) essential
D) None of the above

Accepted Answer

Looking around the room while someone is talking to you is a form of nonverbal communication, as it conveys a message without the use of spoken words, possibly indicating disinterest or distraction.

Question 16

Interrogating someone is a form of conversation.

Accepted Answer

The answer of Interrogating someone is a form of conversation....

Question 17

When ending a call, you should
A) promise your supervisor will call the caller back.
B) hang up first.
C) thank the caller when appropriate.
D) All of the above

Accepted Answer

Thanking the caller when appropriate is a polite and professional way to end a call, ensuring the conversation concludes on a positive note. Promising a callback from a supervisor without confirmation or hanging up first can be considered unprofessional or rude.

Question 18

Using the caller's name is a good way to project a positive telephone personality.

Accepted Answer

Using the caller's name helps personalize the conversation, making the caller feel recognized and valued, which contributes to a positive telephone interaction.

Question 19

All speech is persuasive.

Accepted Answer

All speech is intended to influence the audience in some way, whether it is to inform, persuade, or entertain.

Question 20

"What attachments are required when requesting travel assistance?" is an example of a(n) _____ question.
A) open-ended
B) specific
C) closed
D) None of the above

Accepted Answer

The question asks for specific information, making it a specific question rather than open-ended or closed.

Quiz 9: Verbal Communication and Presentations

Active listeners think about what they are going to say when the speaker is finished.

Using the word you frequently helps to personalize a presentation.

Generally, you should use one slide for every _____ minutes of a presentation.

You are answering your supervisor's line. Which is the best way to answer?

There are mobile apps for smartphones that give quick access to time zone information.

Verbal communication involves a

A type of communication that may have different meanings in different cultures is

_____ is a clear sign that you want to be the speaker, not the listener.

If you want people to remember what you say, you should use visual aids during your presentation.

When you place a caller on hold, you should check back every two minutes.

When preparing for a presentation, you should

Which is NOT an appropriate telephone response?

Electronic slide shows are effective only for small groups.

Successful communication occurs when a receiver hears and understands the message of the sender.

Looking around the room while someone is talking to you is a form of _____ communication.

Interrogating someone is a form of conversation.

When ending a call, you should

Using the caller's name is a good way to project a positive telephone personality.

All speech is persuasive.

"What attachments are required when requesting travel assistance?" is an example of a(n) _____ question.