Question 1

An association of two or more people as co-owners of a business is a
A) limited liability company (LLC).
B) partnership.
C) sole proprietorship.
D) corporation.

Accepted Answer

A partnership is defined as an association of two or more people who co-own a business with the aim of making a profit. This business structure involves sharing the management, profits, and liabilities of the business among the partners.

Question 2

About 30 percent of administrative professionals work in service industries.

Accepted Answer

The majority of administrative professionals work in service industries, with estimates suggesting that over 60 percent are employed in this sector, not just 30 percent.

Question 3

Organizations funded and managed by a local, state, or national government in order to carry out its functions are
A) nonprofit corporations.
B) limited liability companies.
C) civic organizations.
D) government entities.

Accepted Answer

Government entities are organizations that are funded and managed by local, state, or national governments to perform functions on behalf of the government.

Question 4

The culture of an organization has little effect on employee attitudes or behaviors.

Accepted Answer

Organizational culture significantly influences employee attitudes, behaviors, and overall performance, shaping the work environment, employee satisfaction, and commitment.

Question 5

Outsourcing occurs when a business produces its goods or offers its services from operations in one country although its business operations may be headquartered in another country.

Accepted Answer

Outsourcing involves a business contracting out certain tasks or services to external providers, which can be located in a different country from where the business is headquartered. This is often done to leverage cost advantages, access specialized skills, or improve efficiency.

Question 6

Which strategy demonstrates customer focus?
A) showing respect for customers
B) seeking customer input
C) going the extra mile to maintain good relationships
D) All of the above

Accepted Answer

All of the options (showing respect for customers, seeking customer input, and going the extra mile to maintain good relationships) are strategies that demonstrate customer focus.

Question 7

An effective administrative professional will
A) continue to learn through attending appropriate workshops and seminars.
B) participate in professional organizations.
C) accept new responsibilities with a positive attitude.
D) All of the above

Accepted Answer

An effective administrative professional will engage in continuous learning through workshops and seminars, participate in professional organizations to network and grow, and accept new responsibilities positively to adapt and thrive in their role.

Question 8

A type of business that is owned and controlled by an individual is a sole proprietorship.

Accepted Answer

A sole proprietorship is a business structure where the business is owned and operated by a single individual, making them solely responsible for all aspects of the business.

Question 9

Today's work environment is less culturally diverse than in the past.

Accepted Answer

Today's work environment is more culturally diverse due to globalization, increased migration, and the interconnectedness of the world economy, leading to workplaces that are more diverse in terms of ethnicity, culture, and language.

Question 10

The ability to produce new ideas and to be original and imaginative is
A) creativity.
B) critical thinking.
C) teamwork.
D) decision making.

Accepted Answer

Creativity specifically refers to the ability to produce new and original ideas, which distinguishes it from critical thinking, teamwork, and decision making.

Question 11

The virtual office has no physical form and allows you to work in your car, at a coffee shop, or at an out-of-town location such as a hotel.

Accepted Answer

A virtual office provides the flexibility to work from anywhere, as it operates without a fixed physical location, enabling work in various settings including a car, coffee shop, or hotel.

Question 12

A _____ is a type of business that is a legal entity formed by following a process of incorporation set forth by state statutes.
A) limited liability company (LLC)
B) partnership
C) sole proprietorship
D) corporation

Accepted Answer

A corporation is the correct answer because it is specifically a type of business that becomes a separate legal entity from its owners through a process of incorporation, which is governed by state statutes.

Question 13

The U.S. Department of Labor lists administrative assistant as one of the largest occupations in the United States.

Accepted Answer

The U.S. Department of Labor often reports that occupations such as administrative assistants are among the largest in terms of employment numbers, due to the widespread need for administrative support across various industries.

Question 14

The first step in making effective decisions is to
A) collect information.
B) generate alternatives or possible solutions.
C) define the problem.
D) assess the alternatives.

Accepted Answer

Defining the problem is the first step in making effective decisions, as it sets the stage for all subsequent steps by clearly identifying what needs to be solved.

Question 15

Advances in technology have allowed administrative professionals to accomplish more work in the same amount of time.

Accepted Answer

Advances in technology, such as automation tools, software for project management, and digital communication platforms, have significantly increased the efficiency and productivity of administrative professionals, enabling them to accomplish more tasks within the same timeframe.

Question 16

The outcome or product of a problem, concern, or issue that must be addressed and solved is a(n)
A) decision.
B) plan.
C) discussion.
D) event.

Accepted Answer

A decision is the outcome or product of a problem, concern, or issue that must be addressed and solved.

Question 17

An example of an intrinsic motivator is a
A) raise or bonus.
B) letter of appreciation.
C) feeling of accomplishment.
D) All of the above

Accepted Answer

Intrinsic motivation comes from within the individual, such as a feeling of accomplishment, rather than external rewards like money (raise or bonus) or recognition (letter of appreciation).

Question 18

_____ is training personnel to complete differing tasks within a department or unit or reassigning duties because of internal reorganization or restructuring of business operations.
A) Job shadowing
B) Job enrichment
C) Cross-training
D) Flextime

Accepted Answer

Cross-training involves teaching employees how to perform different jobs or tasks within the organization, which can be due to reorganization, restructuring, or simply to increase flexibility and job variety.

Question 19

A nonprofit corporation is formed to promote a civic, charitable, or artistic purpose.

Accepted Answer

Nonprofit corporations are established to serve public or community interests rather than to earn profits for owners or shareholders, and they often focus on civic, charitable, educational, or artistic purposes.

Question 20

Job opportunities for administrative professionals are expected to decrease during this decade.

Accepted Answer

Job opportunities for administrative professionals are expected to evolve rather than decrease, with a shift towards roles that require more technical skills and adaptability to new technologies.

Quiz 1: The Workplace - Constantly Changing

An association of two or more people as co-owners of a business is a

About 30 percent of administrative professionals work in service industries.

Organizations funded and managed by a local, state, or national government in order to carry out its functions are

The culture of an organization has little effect on employee attitudes or behaviors.

Outsourcing occurs when a business produces its goods or offers its services from operations in one country although its business operations may be headquartered in another country.

Which strategy demonstrates customer focus?

An effective administrative professional will

A type of business that is owned and controlled by an individual is a sole proprietorship.

Today's work environment is less culturally diverse than in the past.

The ability to produce new ideas and to be original and imaginative is

The virtual office has no physical form and allows you to work in your car, at a coffee shop, or at an out-of-town location such as a hotel.

A _____ is a type of business that is a legal entity formed by following a process of incorporation set forth by state statutes.

The U.S. Department of Labor lists administrative assistant as one of the largest occupations in the United States.

The first step in making effective decisions is to

Advances in technology have allowed administrative professionals to accomplish more work in the same amount of time.

The outcome or product of a problem, concern, or issue that must be addressed and solved is a(n)

An example of an intrinsic motivator is a

_____ is training personnel to complete differing tasks within a department or unit or reassigning duties because of internal reorganization or restructuring of business operations.

A nonprofit corporation is formed to promote a civic, charitable, or artistic purpose.

Job opportunities for administrative professionals are expected to decrease during this decade.