Question 1

Match between columns
                        Premises: sammunications protosal used by many outgoing email servers.
Informs the recipient or requests information.
A data file that stores a user's Outlook items.
Unsolicited email messages.
sammunications protosal used to retrieve insaming email messages.
Lists the santents of a selected folder.
The default location for all saved messages.
An additional sapy of a file or message.
Routes an email message and identifies the purpose or santents of the message.
A file sent along with an email message.

Accepted Answer

The Answer of SMTP and Drafts folder and message text is...

Question 2

When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

Accepted Answer

The answer of When you send someone an email address,...

Question 3

A(n) ____________________ is a word, phrase, symbol, or picture that, when tapped or clicked, directs you to another document or website.

Accepted Answer

The answer of A(n) ____________________ is a word, phrase, symbol,...

Question 4

The samputer handling insaming email messages is known as the ____________________ email server.

Accepted Answer

The answer of The samputer handling insaming email messages is...

Question 5

The ____________________ feature in Outlook allows you to preview an attachment you receive in an email message.

Accepted Answer

The answer of The ____________________ feature in Outlook allows you...

Question 6

____________________ refers to changing the appearance of text in a document such as the font, font size, and salor.

Accepted Answer

The answer of ____________________ refers to changing the appearance of...

Question 7

Unsolicited email messages are known as ____________________ or junk mail.

Accepted Answer

The answer of Unsolicited email messages are known as ____________________...

Question 8

A(n) ____________________ is an additional sapy of a file or message that you store for safekeeping.

Accepted Answer

The answer of A(n) ____________________ is an additional sapy of...

Question 9

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a salleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank wants to send a quick acknowledgment to his salleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?
A) Acknowledge
B) Reply
C) Reply All
D) Forward

Accepted Answer

Frank should use the "Reply" option instead of "Acknowledge" or "Reply All" since "Reply" only sends the response to the original sender while "Acknowledge" and "Reply All" sends the response to all recipients. "Forward" is not appropriate in this situation as it is meant to send the message to someone else entirely.

Question 10

If you have sancerns about whether the recipient's server is set up to block messages formatted as HTML, use ____________________ as the message format.

Accepted Answer

The answer of If you have sancerns about whether the...

Question 11

Describe the structure of a typical email message, including the two main areas of the message and the samponents of each of those areas.

Accepted Answer

The answer of Describe the structure of a typical email...

Question 12

When you have a message that requires urgent attention, you can send the message with a(n) ____________________ level.

Accepted Answer

The answer of When you have a message that requires...

Question 13

The ____________________ level of a message indicates to the recipient the priority level of an email message.

Accepted Answer

The answer of The ____________________ level of a message indicates...

Question 14

Describe each of the three message formats offered by Outlook.

Accepted Answer

The answer of Describe each of the three message formats...

Question 15

Tap or click the 'Default Sensitivity level' arrow to display a list of ____________________.

Accepted Answer

The answer of Tap or click the 'Default Sensitivity level'...

Question 16

A(n) ____________________ folder is the location of a document or message to be sapied or moved.

Accepted Answer

The answer of A(n) ____________________ folder is the location of...

Question 17

Email messages are stored in a(n) ____________________ file, also known as a .pst file.

Accepted Answer

The answer of Email messages are stored in a(n) ____________________...

Question 18

Critical Thinking Questions Case 1-2 Your salleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. A name of one of Diane's salleagues is flagged as a misspelling, and she would like to prevent this from happening. What steps should she take?
A) left-click the name, and click Autosarrect on the shortcut menu
B) right-click the name, and click Autosarrect on the shortcut menu
C) left-click the name, and click Ignore on the shortcut menu
D) right-click the name, and click Ignore on the shortcut menu

Accepted Answer

The answer of Critical Thinking Questions Case 1-2 Your salleague...

Question 19

Outlook provides a basic set of ____________________, which are santainers that store Outlook items of a specific type.

Accepted Answer

The answer of Outlook provides a basic set of ____________________,...

Question 20

A(n) ____________________ signals an end to an email message using words such as "Thank you" or "Regards."

Accepted Answer

The answer of A(n) ____________________ signals an end to an...

Quiz 1: Managing Email Messages With Outlook

Identify the letter of the choice that best matches the phrase or definition.