Question 1

A technician who passes all eight basic ASE automotive certification tests is certified as a(n)______.

Accepted Answer

Passing all eight basic ASE automotive certification tests qualifies a technician as a Master Automotive Technician, according to the standards set by the National Institute for Automotive Service Excellence (ASE).

Question 2

The Federal Emissions Performance Warranty covers the catalytic converter for ______.

Accepted Answer

The Federal Emissions Performance Warranty specifically covers the catalytic converter and the vehicle's onboard diagnostics (OBD) systems for 8 years or 80,000 miles, whichever comes first.

Question 3

Technician A says the shop foreman's primary job is to help technicians with difficult jobs. Technician B says the shop foreman is sometimes called the lead technician. Who is correct?

Accepted Answer

Both statements are correct. The shop foreman's role includes assisting technicians with challenging tasks and they are often referred to as the lead technician, overseeing and guiding the work in the shop.

Question 4

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

Accepted Answer

Both Technician A and Technician B are correct. The service advisor does act as a liaison between the customer and the technician, facilitating communication and ensuring customer needs are met. Additionally, in modern automotive service environments, the use of computers to generate repair orders and estimates is common, making good computer skills essential for a service advisor.

Question 5

Electronic components ______.

Accepted Answer

Electronic components typically have no moving parts, are designed to be durable, and do not require periodic adjustment, making all the provided options correct.

Question 6

Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general public are called ______.

Accepted Answer

Jobbers are wholesale auto parts stores that specialize in selling aftermarket parts and supplies to service shops and the general public. They act as intermediaries between manufacturers or large distributors and the end users, providing a range of products for automotive repair and maintenance.

Question 7

The typical new car warranty covers repairs and replacement parts for ______.

Accepted Answer

The typical new car warranty, often referred to as a "bumper-to-bumper" warranty, covers repairs and replacement parts for 3 years or 36,000 miles, whichever comes first.

Question 8

Technician A says a specialty shop works on only one brand of car. Technician B says specialty shops work on only one or two systems of the automobile. Who is correct?

Accepted Answer

Both statements are correct. Specialty shops can focus on a single brand of car or specialize in specific systems of vehicles, such as transmissions or brakes.

Question 9

Ongoing technical training and support are available from ______.

Accepted Answer

Ongoing technical training and support can be provided by aftermarket parts manufacturers, auto manufacturers, and jobbers, making all the options correct. Each of these entities has a vested interest in ensuring that technicians are well-informed and capable of properly installing and servicing their products.

Question 10

The BMW Step Program is an example of a(n)______.

Accepted Answer

The answer of The BMW Step Program is an example...

Question 11

Technician A says cooperative education programs are typically two years in length. Technician B says students in cooperative education programs spend the first year in the classroom and the second year working in the field. Who is correct?

Accepted Answer

The answer of Technician A says cooperative education programs are...

Question 12

ASE tests are being discussed. Technician A says ASE is administered by the Department of Transportation. Technician B says most states require technicians to be ASE certified before they can work on automobiles. Who is correct?

Accepted Answer

The National Institute for Automotive Service Excellence (ASE) administers ASE tests, not the Department of Transportation. Also, most states do not require technicians to be ASE certified before they can work on automobiles; ASE certification is voluntary and serves as a mark of quality and knowledge in the industry.

Question 13

ASE certification is being discussed. Technician A says there are eight basic automobile technician certification areas. Technician B says you must pass all eight to become an ASE Master Technician. Who is correct?

Accepted Answer

Technician A is correct because there are indeed eight basic automobile technician certification areas according to ASE standards. Technician B is also correct because to earn the ASE Master Technician status, one must pass exams in all eight of these areas.

Question 14

In a large dealership, the service director oversees the operation of ______.

Accepted Answer

The service director typically oversees the operation of the service department, the parts department, and the body shop in a large dealership, encompassing all aspects of vehicle maintenance and repair services.

Question 15

An expert technician is one who guides, encourages, and counsels automotive students, explains things that may not be clear to them, and stays in contact with them during their training and entry into the workforce. This person is called a ______.

Accepted Answer

A mentor is someone who guides, encourages, and counsels someone less experienced, which matches the description given.

Question 16

Repair shops are being discussed. Technician A says a franchise shop typically repairs all areas of the vehicle. Technician B says dealerships are typically owned by the car manufacturer. Who is correct?

Accepted Answer

Technician A's statement is incorrect because franchise shops often specialize in certain types of repairs rather than covering all areas of a vehicle. Technician B's statement is also incorrect because dealerships are usually independently owned and operated, not owned by the car manufacturers, though they may have agreements or contracts with them.

Question 17

Technician A says that after an individual passes a particular ASE certification exam, that person is certified in that test area. Technician B says all the questions on an ASE certification exam are multiple choice type questions. Who is correct?

Accepted Answer

The answer of Technician A says that after an individual...

Question 18

Technician A says fleet service and maintenance technicians only work on trucks. Technician B says fleet service technicians in some large fleets are authorized to do warranty work for the manufacturer who sold the vehicles to the fleet. Who is correct?

Accepted Answer

Technician B is correct because fleet service technicians in some large fleets are indeed authorized to perform warranty work for the manufacturer. Technician A is incorrect because fleet service and maintenance technicians can work on a variety of vehicles, not just trucks.

Question 19

Two technicians are discussing career opportunities. Technician A says working at a dealership helps one to develop into a well-rounded technician. Technician B says working at a dealership provides excellent opportunities for ongoing training. Who is correct?

Accepted Answer

The answer of Two technicians are discussing career opportunities. Technician...

Question 20

ASE certified technicians must be retested every _____ years to remain certified.

Accepted Answer

ASE certified technicians must be retested every five years to ensure they are up-to-date with the latest automotive technology and repair techniques.

Quiz 1: Careers in the Automotive Industry

A technician who passes all eight basic ASE automotive certification tests is certified as a(n) ______.