LeVar, Rebecca, and Aubry Have Just Received Their Scores on the Political

LeVar, Rebecca, and Aubry have just received their scores on the political science test they took earlier in the week. LeVar and Aubry seemed pleased with their scores. Rebecca, however, approaches her teacher and laments, "I'm so upset! I studied really hard for this test, and I got a D. The test was just too hard!" According to Gordon, it is best if the teacher

A) gently criticizes Rebecca for making excuses for her poor performance and encourages her to take responsibility for her own behavior.
B) explains why the test was fair and why Rebecca may have performed poorly.
C) listens to Rebecca carefully and arranges for her to take a makeup exam.
D) first determines who owns the problem, then uses active listening.