Question 1

Unlike strong listeners, weak listeners:

Accepted Answer

Weak listeners often focus on taking intensive and detailed notes, which can distract them from understanding the overall message or central themes being communicated.

Question 2

Which the following is true of nonverbal communication?

Accepted Answer

Nonverbal communication encompasses various forms of communication beyond verbal language, including variations in vocal characteristics (such as tone, pitch, and speed of speaking) which can convey additional meaning to the spoken words.

Question 3

Increased eye contact by the receiver of a message signals:

Accepted Answer

Increased eye contact typically indicates higher levels of interest and concentration in the context of communication. It suggests that the receiver is paying close attention to the speaker.

Question 4

_____ are defined as groups of related nonverbal expressions, gestures, and movements that can be interpreted to better understand the true message being communicated.

Accepted Answer

Nonverbal clusters refer to groups of related nonverbal behaviors, such as expressions, gestures, and movements, that when interpreted together, provide a clearer understanding of the communicator's intended message. These clusters offer more context and can help decode the true meaning behind the nonverbal signals being sent.

Question 5

When attending an interview for the position of sales manager at a company, Sarah notices that her interviewer is nodding and smiling while listening to her. In this scenario, Sarah can most likely conclude that the interviewer:

Accepted Answer

Nodding and smiling are non-verbal cues that typically indicate agreement, understanding, or positive reception. Therefore, Sarah can most likely conclude that the interviewer has received her message positively.

Question 6

A receiver is most likely to have problems in interpreting the complete message of a salesperson if:

Accepted Answer

A jerky speech rate can disrupt the flow of communication, making it difficult for the receiver to interpret the complete message.

Question 7

Which of the following statements is true of pictures?

Accepted Answer

Pictures enhance understanding and are easier to recall because they can convey complex information in a more digestible and memorable format compared to text alone.

Question 8

When making a sales call, which of the following body postures is most appropriate for a salesperson?

Accepted Answer

Leaning forward or sitting on the edge of a chair indicates attentiveness and interest, which are positive signals in a sales context.

Question 9

Which of the following can be done by a listener to provide strong signals of interest and understanding to the sender of the message?

Accepted Answer

Restating and paraphrasing the sender's message is an effective way to show that the listener is actively engaged and understands the message being communicated.

Question 10

_____ refers to the personal distance that individuals prefer to keep between themselves and other individuals and is an important element of nonverbal communication.

Accepted Answer

Proxemics is the study of how people use space to communicate, including the personal distances they prefer to maintain in interactions with others.

Question 11

Maintaining good eye contact with a buyer during a sales presentation most likely:

Accepted Answer

Good eye contact is generally interpreted as a sign of openness and sincerity, indicating that the speaker is engaged and honest in their communication.

Question 12

Claire, a sales manager at ProGuide, is conducting an interview for the position of a sales trainee. During the interview, Claire leans back in her chair and places both hands behind her head. In the context of nonverbal communication, Claire's posture most likely signifies:

Accepted Answer

Claire's posture of leaning back in her chair with hands behind her head is often interpreted as a nonverbal cue of confidence to the point of smugness or superiority, rather than openness or interest.

Question 13

Jillian, a salesperson, is in the middle of a sales dialogue with Jeremy, a prospect. She notices that Jeremy backs away each time she comes within four feet of him to talk. Which of the following is most likely a reason for this?

Accepted Answer

Jeremy backing away could indicate that he feels his personal space is being invaded, which might make Jillian seem threatening or too aggressive in her approach.

Question 14

In the context of nonverbal communication, a common nonverbal element of messages that conveys uncertainty, disagreement, and even outright skepticism is _____.

Accepted Answer

Pursed lips are a common nonverbal element of messages that conveys uncertainty, disagreement, and even outright skepticism.

Question 15

The meaning and credibility of a message are significantly downgraded:

Accepted Answer

Proper grammar is essential for clear communication, and its absence can significantly affect the meaning and credibility of a message.

Question 16

During the annual investors meeting at his company, Chris constantly drums his fingers on the table. In the context of nonverbal communication, this action of Chris is most likely indicative of:

Accepted Answer

Drumming fingers is often associated with impatience, as it can indicate a desire for something to happen more quickly or a frustration with the current pace.

Question 17

_____ refers to the conscious and unconscious reactions, movements, and utterances that people use in addition to the words and symbols associated with language.

Accepted Answer

Nonverbal communication encompasses the various ways people communicate without using words, including facial expressions, gestures, posture, and tone of voice, among others.

Question 18

Which of the following is a difference between a weak listener and a strong listener?

Accepted Answer

A strong listener focuses on understanding the central themes of what is being communicated, while a weak listener might only pay attention to specific facts without grasping the overall message.

Question 19

Which of the following is true of a strong listener?

Accepted Answer

Strong listeners resist distractions and know how to concentrate, which helps them understand and retain the information being communicated.

Question 20

In the context of a verbal message, which of the following is true of concrete expressions?

Accepted Answer

Concrete expressions provide specific, detailed information, making the message clearer and more informative compared to abstract expressions, which are more general and less detailed.

Quiz 4: Communication Skills