In the context of training customer personnel, which of the following is true of a salesperson's role?
A) The salesperson must use the training sessions to persuade customers to provide referrals.
B) The salesperson must cover up mistakes made by the training team.
C) The salesperson must serve as a facilitator to ensure that all of the parties are properly introduced.
D) The salesperson must use the training session to persuade the customers to buy more products.
E) The salesperson is solely responsible for customer training even when the product is technical.

Question

Quizplus · Accepted Answer

The salesperson acts as a facilitator during customer training sessions, ensuring that all parties involved are properly introduced and that the training process runs smoothly. This role is crucial for maintaining good customer relationships and ensuring that the training is effective.

In the Context of Training Customer Personnel, Which of the Following