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Misha Is a Salesperson at a Pet Store

Question 66

Multiple Choice

Misha is a salesperson at a pet store. She loves to help customers find products they want for their pets. Even if a customer is rude, Misha responds politely and assists the customer with enthusiasm. Which customer service dimension is best exemplified in this scenario?


A) Conscientiousness
B) Service motivation
C) Brevity
D) Service gap
E) Collaborative involvement

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