Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.

Question

Quizplus · Accepted Answer

Problem statistics are helpful in determining whether vendors are meeting contractual maintenance commitments as they provide quantitative data on issues such as response times, resolution times, and the frequency and types of problems encountered, which can be compared against the service level agreements (SLAs) outlined in the contracts.

Problem Statistics Are Not Helpful in Determining Whether Vendors Are