Service level agreements specify the exact type of performance and fault conditions that an organization will accept from a common carrier or Internet service provider.

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Service level agreements (SLAs) are contracts that specify the level of service a customer should expect from a service provider. SLAs in the context of common carriers or Internet service providers typically include details regarding performance metrics such as uptime, response times, and other relevant factors. It also specifies the conditions in which the provider would be considered to be in breach of the SLA, allowing the customer to seek remedies or compensation as defined in the agreement.

Service Level Agreements Specify the Exact Type of Performance and Fault