Question 1

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

Accepted Answer

Empowered employees are more likely to seek out improvement opportunities, suggest new ideas, and take ownership of their work processes, leading to changes in organizational processes.

Question 2

Hallmark has four departments. These departments are (1)Flowers and Gifts, (2)Cards and E-cards, (3)Hallmark Collectibles, and (4)Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.
A)matrix
B)product
C)customer
D)geographic
E)functional

Accepted Answer

Hallmark uses product departmentalization, as the departments are organized based on the different types of products they offer, such as Flowers and Gifts, Cards and E-cards, Hallmark Collectibles, and Photo Albums and Scrapbooks.

Question 3

All organizations can be categorized clearly as either completely mechanistic or completely organic.

Accepted Answer

Organizations often exhibit a mix of mechanistic and organic characteristics, adapting to their environment and needs, rather than fitting neatly into one category.

Question 4

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

Accepted Answer

This statement is true. A virtual organization operates through a network of companies that work together and share resources to achieve common goals. They may have virtual teams or work remotely, but they are connected through technology and communication tools.

Question 5

As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used ____.
A)reengineering
B)functionalization
C)departmentalization
D)functional empowerment
E)job dissemination

Accepted Answer

Higher education institutions have traditionally used departmentalization, which involves organizing academic disciplines into distinct departments to enhance specialization and knowledge dissemination.

Question 6

Functional departmentalization ____.
A)makes it easier for top managers to assess work-unit performance
B)allows work to be done by highly qualified specialists
C)produces managers with broader experience and expertise
D)enhances coordination between departments
E)encourages interdepartmental communication

Accepted Answer

Functional departmentalization allows work to be done by highly qualified specialists because it groups employees based on their specialized roles or functions, enabling them to focus on their area of expertise.

Question 7

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?
A)create an organizational structure with vertical and horizontal configurations
B)use an organizational process to create a matrix design
C)create a virtual organization
D)use the organizational structure to control creativity
E)create a matrix structure that will adhere to the unity of command principle

Accepted Answer

The traditional approach to organizational structure involves creating a hierarchy with clear vertical and horizontal configurations, defining roles, responsibilities, and lines of authority.

Question 8

The organizational process ____.
A)defines roles not activities
B)limits the adaptivity of an organization
C)uses vertical and horizontal departmentalization
D)is a traditional method for establishing organizational structures
E)is the collection of activities that transform inputs into outputs that customers value

Accepted Answer

The organizational process involves activities that transform inputs into outputs that customers value, focusing on creating value through efficient processes.

Question 9

Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.
A)product
B)customer
C)geographic
D)functional
E)hierarchical

Accepted Answer

Functional departmentalization can lead to slower decision making and narrow expertise because it groups employees based on specialized roles, making cross-departmental coordination more challenging.

Question 10

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

Accepted Answer

The answer of A virtual organization is an organization that...

Question 11

Using reciprocal interdependence, work must be performed in succession because one group or job's outputs become the inputs for the next group or job.

Accepted Answer

The answer of Using reciprocal interdependence, work must be performed...

Question 12

Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses ____.
A)hierarchical functionalization
B)departmentalization
C)a nonlinear organizational structure
D)a product layout
E)product formatting

Accepted Answer

Kimberly-Clark is organized into units based on the type of customer they serve, which is an example of departmentalization.

Question 13

While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.
A)departmentalization; functionalization
B)organizational process; organizational structure
C)interorganizational process; intraorganizational process
D)intraorganizational process; interorganizational process
E)organizational structure; organizational process

Accepted Answer

Organizational structure focuses on jobs and authority relationships, while organizational process emphasizes the activities and workflows within the organization.

Question 14

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.
A)Functional
B)Customer
C)Matrix
D)Product
E)Hierarchical

Accepted Answer

Functional departmentalization involves organizing work and workers into units based on business functions or areas of expertise, such as marketing, finance, or production.

Question 15

A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.
A)matrix
B)product
C)customer
D)geographic
E)functional

Accepted Answer

The manufacturer is organized to satisfy the needs of different target markets, which indicates customer departmentalization.

Question 16

Which of the following is NOT a characteristic of functional departmentalization?
A)Functional departmentalization allows work to be done by highly qualified specialists.
B)Functional departmentalization lowers costs by reducing duplication.
C)Functional departmentalization produces managers with broader experience and expertise.
D)Functional departmentalization complicates coordination between departments.
E)Functional departmentalization organizes workers into separate units responsible for performing particular business functions.

Accepted Answer

Functional departmentalization typically results in managers with specialized expertise in their specific area, rather than broader experience across multiple functions.

Question 17

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
A)Organizational layout
B)Organizational process
C)Departmentalization
D)Job formatting
E)Functionalization

Accepted Answer

Departmentalization is the process of dividing an organization into different departments, which perform tasks according to the departments' specializations in the organization.

Question 18

____ is the collection of activities that transform inputs into outputs that customer's value.
A)Reengineering
B)Functionalization
C)Organizational structure
D)Production positioning
E)Organizational process

Accepted Answer

The organizational process refers to the collection of activities that transform inputs into outputs that customers value.

Question 19

One of the advantages of a virtual organization is the fact that it allows member companies to share costs.

Accepted Answer

By operating virtually, members of an organization can save money on office space, equipment, and other overhead costs. This can lead to cost-sharing among the members, bringing about more cost savings in the long run.

Question 20

Which of the following statements about functional departmentalization is true?
A)Functional departmentalization allows work to be done by highly qualified specialists.
B)Functional departmentalization increases costs by reducing duplication.
C)Functional departmentalization complicates communication and coordination for departmental managers.
D)Functional departmentalization requires the same kinds of functional departments in any company.
E)Functional departmentalization is also called free-form specialization.

Accepted Answer

Functional departmentalization allows work to be done by highly qualified specialists because it groups jobs based on similar activities, skills, or expertise, enabling specialization.

Quiz 8: Designing Adaptive Organizations

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

All organizations can be categorized clearly as either completely mechanistic or completely organic.

A virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

Functional departmentalization ____.

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?

The organizational process ____.

Disadvantages of ____ departmentalization include slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross-departmental coordination.

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

Using reciprocal interdependence, work must be performed in succession because one group or job's outputs become the inputs for the next group or job.

While emphasizes jobs and their authority relationships, emphasizes the activities through which work gets done in the organization.

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

Which of the following is NOT a characteristic of functional departmentalization?

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

____ is the collection of activities that transform inputs into outputs that customer's value.

One of the advantages of a virtual organization is the fact that it allows member companies to share costs.

Which of the following statements about functional departmentalization is true?