In terms of the characteristics of service quality, a major newspaper is said to be ____ if it provides news of interest to its readers consistently at the same time and place daily.
A)proactive
B)responsive
C)durable
D)accessible
E)reliable

Question

Quizplus · Accepted Answer

Reliability in service quality refers to the ability to perform the promised service dependably and accurately, which in this case is delivering news consistently at the same time and place.

In Terms of the Characteristics of Service Quality, a Major