The three principles that characterize TQM are continuous improvement, customer focus and satisfaction, and ____.
A) teamwork
B) organizational dialogue
C) the equity theory
D) autonomy
E) competitive advantage

Question

Quizplus · Accepted Answer

The third principle that characterizes TQM is teamwork. While organizational dialogue and autonomy may be integral concepts within an organization, they are not explicitly linked to TQM. Furthermore, while competitive advantage is desirable, it is not a principle of TQM.

The Three Principles That Characterize TQM Are Continuous Improvement, Customer