In TQM terms,____________ is an organizational goal to provide products or deliver services that meet or exceed customers' expectations.
A) market response
B) customer satisfaction
C) market focus
D) positive framing
E) added value

Question

In TQM terms,____________  is an organizational goal to provide products or deliver services that meet or exceed customers' expectations.
A) market response
B) customer satisfaction
C) market focus
D) positive framing
E) added value

Quizplus · Accepted Answer

Customer satisfaction is the goal of TQM, which means acquiring a thorough understanding of customer needs and preferences and delivering products or services that meet or exceed customers' expectations. The other choices (market response, market focus, positive framing, added value) do not fully capture the essence of TQM's goal, which is to satisfy customers by delivering high-quality products or services.

In TQM Terms,____________ Is an Organizational Goal to Provide