McDonald's evaluators pose as customers and conduct each year more than 500,000 unannounced visits at its 31,000 restaurants. The company also uses a checklist of 500 performance measures to evaluate each of its restaurants. This practice represents
A)the informal aspects of organizations.
B)statistical measures of performance.
C)expert authority.
D)the iron cage of rationality.

Question

Quizplus · Accepted Answer

The practice of using a checklist of 500 performance measures to evaluate restaurants is an example of statistical measures of performance, as it involves quantifiable metrics to assess the performance of each restaurant.

McDonald's Evaluators Pose as Customers and Conduct Each Year More