The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can print to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but print jobs are still not printing on the printer.
Which of the following is the next step to take to resolve this issue?
A) Power cycle the printer.
B) Replace the printer cable.
C) Delete and re-create the printer share.
D) Replace the printer toner cartridge.

Question

Quizplus · Accepted Answer

Since the printer is showing as "Offline" and remains non-functional even after being set to "Online" mode, power cycling the printer is a basic and often effective troubleshooting step to resolve such issues before considering more complex solutions.

The Help Desk Received a Call from a User Who