Question 1

A technician is troubleshooting a printer connected to a computer via USB. The printer will print using the controls at the printer but fails to print from the computer.
Which of the following steps should be taken next?
A) Check for low memory errors on the printer.
B) Make sure printing paper is installed.
C) Verify the printer is powered on.
D) Verify the USB cable is attached.

Accepted Answer

Since the printer can print using its own controls but not from the computer, the issue likely lies in the connection between the computer and the printer. Verifying the USB cable is properly attached is a logical next step to ensure the computer can communicate with the printer.

Question 2

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?
A) Virtualization
B) Emulator
C) Virtual desktop
D) Zero client

Accepted Answer

Emulators are designed to replicate the functionality of one hardware system on another, allowing software designed for the original system to operate on the emulator. This is commonly seen in video game emulation, where games from consoles are run on PCs through emulation software.

Question 3

You are installing several VMs on your desktop computer and need to determine whether your system can support running all the VMs at the same time. Your host operating system is Windows 10 Pro, and your system has 16GB of physical RAM installed.
Which of the following is the best approach in making this determination, assuming dynamic allocation of RAM is disabled?
A) Add up the minimum required RAM for each of the guest VM operating systems you will run simultaneously and subtract the RAM required by your host OS.
B) Add up the maximum supported RAM for a 64-bit version of each VM operating system you want to run simultaneously.
C) Multiply 2GB by the number of guest VMs you want to run at the same time and subtract the RAM required by your host OS.
D) Add up the required RAM for each of the guest VM operating systems you want to run at the same time and add the RAM required by your host OS.

Accepted Answer

The answer of You are installing several VMs on your...

Question 4

Which of the following could be a major concern for implementing cloud computing for business-critical services?
A) Incompatible software, hardware, or operating systems.
B) Being charged for computing services that go unused.
C) A cloud provider's inability to scale up or down.
D) An intermittent or unavailable Internet connection.

Accepted Answer

An intermittent or unavailable Internet connection can disrupt access to cloud services, which is critical for business operations relying on cloud computing.

Question 5

A technician wants to use a hosted virtual machine to provide shared files and folders on the company LAN.
Which of the following will provide the necessary network connection for the VM?
A) Disable the physical NIC and enable the virtual NIC.
B) Connect the virtual NIC to the host's physical NIC.
C) Disable the virtual NIC and enable the physical NIC.
D) Isolate the virtual NIC on its own network subnet.

Accepted Answer

Connecting the virtual NIC to the host's physical NIC allows the virtual machine to communicate with the company LAN, sharing files and folders as intended. This setup uses the host's physical network connection to bridge the VM to the network.

Question 6

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers.
Which of the following is the most likely problem?
A) Inked ribbon
B) Fuser unit
C) Primary corona
D) Cleaning blade
E) Erasure lamps

Accepted Answer

The fuser unit in a laser printer is responsible for bonding the toner powder to the paper by applying heat and pressure. If the fuser unit is malfunctioning or not reaching the proper temperature, the toner will not be properly fused to the paper, leading to smearing when touched.

Question 7

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services?
A) PaaS
B) IaaS
C) SaaS
D) Traditional

Accepted Answer

SaaS (Software as a Service) relies most heavily on the cloud vendor for managing and maintaining its services. In this model, users access software applications over the internet, and the cloud provider manages the infrastructure, platforms, and software.

Question 8

Which of the following can provide a user with a cloud-based application that is integrated with a cloud-based virtual storage service and can be accessed through a web browser?
A) IaaS
B) Community
C) Hybrid
D) SaaS

Accepted Answer

Software as a Service (SaaS) offers cloud-based applications to users, which are accessible through web browsers. These applications often integrate with other cloud services, including virtual storage, without the need for users to manage the underlying infrastructure.

Question 9

You connected a printer directly to the network using the printer's integrated NIC. The printer was configured with an IP address for users on the local subnet to utilize.
Which of the following best describes the printing method used by this printer?
A) Shared local printing
B) Remote printing
C) Local printing
D) Cloud printing

Accepted Answer

This scenario describes remote printing, where the printer is connected directly to the network and assigned an IP address, allowing users on the local subnet to send print jobs to it over the network.

Question 10

Which of the following aspects of cloud computing allows a service provider to limit a customer's use of a particular resource based on a service agreement between the provider and the customer?
A) Rapid elasticity
B) On-demand
C) Metered service
D) Measured service

Accepted Answer

Measured service is the aspect of cloud computing that allows a service provider to control and bill the use of cloud resources by a customer based on a service agreement. This ensures customers pay only for what they use.

Question 11

One of your sales employees is taking a trip to several conventions over the next several weeks and will need to have access to a printer at each of the locations. Each of the convention centers will be providing hassle-free printing for all Apple computer and iOS mobile device users.
Which of the following technologies will most likely be used to provide print services?
A) Hybrid cloud
B) SaaS
C) AirPrint
D) Printui

Accepted Answer

AirPrint is a feature in Apple's macOS and iOS operating systems that allows users to print photos, emails, web pages, and documents directly from their devices without the need to install additional drivers or software. Given that the conventions are providing hassle-free printing specifically for Apple computer and iOS mobile device users, AirPrint is the most likely technology to be used.

Question 12

A help desk technician needs to run virtual machines on her laptop computer for several upcoming training sessions.
Which of the following must be completed before she can use virtualization on her laptop?
A) Download and flash the laptop computer's UEFI.
B) Add additional RAM to the laptop computer.
C) Enable virtualization support in the laptop's UEFI.
D) Upgrade the Windows operating system.

Accepted Answer

Enabling virtualization support in the laptop's UEFI/BIOS is a prerequisite for running virtual machines efficiently. This setting allows the hardware to support virtualization technology directly, improving performance and compatibility with virtualization software.

Question 13

You are on a committee tasked with researching and recommending a service that will allow employees the opportunity to save files from their mobile phones, laptop computers, and workstation computers to cloud file storage services.
Which of the following will need to be researched and considered in order to make a comprehensive recommendation?
A) Virtualization application streaming
B) Off-site email applications
C) Type 2 hypervisor application
D) Type 1 hypervisor
E) Synchronization apps

Accepted Answer

Synchronization apps are specifically designed to allow users to save and access files across multiple devices, including mobile phones, laptops, and workstation computers, by syncing them to cloud storage services. This directly addresses the committee's task of researching services for cloud file storage.

Question 14

Which of the following is considered a security benefit when utilizing virtualization?
A) Consolidating multiple OSs onto the same physical hardware.
B) Allowing multiple applications to be installed on physical machines.
C) Simulating a single operating system on multiple hardware platforms.
D) Isolating operating system when running multiple concurrent VMs.

Accepted Answer

Isolating operating systems in virtual machines (VMs) provides a security benefit by ensuring that activities or breaches in one VM do not affect others. This isolation helps in containing security threats and managing different security policies for different VMs effectively.

Question 15

Which of the following is the correct order for the steps of laser printing?
A) Processing, charging, developing, exposing, transferring, fusing, cleaning
B) Processing, developing, charging, exposing, fusing, transferring, cleaning
C) Charging, processing, exposing, developing, transferring, fusing, cleaning
D) Charging, processing, developing, exposing, transferring, cleaning, fusing
E) Processing, charging, exposing, developing, transferring, fusing, cleaning

Accepted Answer

The correct order for laser printing is processing, charging, exposing, developing, transferring, fusing, and cleaning.

Question 16

A laser printer is displaying a message indicating a maintenance kit is due for replacement.
Which of the following will be a part of the replacement process?
A) Clean the heating element.
B) Reset the page counter.
C) Replace the print ribbon.
D) Replace the print head.

Accepted Answer

Resetting the page counter is typically part of the maintenance kit replacement process to track the usage of the new kit.

Question 17

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can print to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but print jobs are still not printing on the printer.
Which of the following is the next step to take to resolve this issue?
A) Power cycle the printer.
B) Replace the printer cable.
C) Delete and re-create the printer share.
D) Replace the printer toner cartridge.

Accepted Answer

Since the printer is showing as "Offline" and remains non-functional even after being set to "Online" mode, power cycling the printer is a basic and often effective troubleshooting step to resolve such issues before considering more complex solutions.

Question 18

The laser printer in your accounting department is printing faded prints that are getting lighter over time.
What is the most likely reason for the faded prints?
A) The printer has foreign matter inside the printer.
B) The fuser is not reaching the correct temperature.
C) The printer is low on toner.
D) The paper pickup rollers are worn.

Accepted Answer

The most likely reason for faded prints that progressively get lighter is that the printer is low on toner. As the toner level decreases, there is less toner available to be applied to the paper, resulting in prints that become progressively lighter.

Question 19

A small bank with several regional branches is searching for a solution to consolidate its business services into a single site with centralized management. The service should provide secure resources for use by the bank, and these resources must be isolated from any other organization using the same service provider.
Which of the following will best meet the needs of the bank?
A) Hybrid cloud
B) Private cloud
C) Community cloud
D) Public cloud

Accepted Answer

A private cloud offers a dedicated environment which ensures the resources are isolated and used exclusively by the bank, meeting the requirements for security and centralized management.

Question 20

A customer is looking to replace three aging network servers that are not able to keep up with the growing demand of the company's users. The customer would also like to add three additional servers to provide on-site DNS, intranet, and file services. A technician is recommending a bare metal hypervisor as the best solution for this customer.
Which of the following describes the recommended solution?
A) Type 2 hypervisor installed on a Windows or Linux host OS.
B) Type 2 hypervisor installed directly on server hardware.
C) Type 1 hypervisor installed directly on server hardware.
D) Hosted hypervisor installed as an application.

Accepted Answer

A Type 1 hypervisor, also known as a bare metal hypervisor, is installed directly on the server hardware, which allows for efficient management of multiple virtual machines. This is ideal for the customer's need to replace and add servers for various services.

Quiz 10: Virtualization, Cloud Computing, and Printers

A technician is troubleshooting a printer connected to a computer via USB. The printer will print using the controls at the printer but fails to print from the computer. Which of the following steps should be taken next?

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

Which of the following could be a major concern for implementing cloud computing for business-critical services?

A technician wants to use a hosted virtual machine to provide shared files and folders on the company LAN. Which of the following will provide the necessary network connection for the VM?

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services?

Which of the following can provide a user with a cloud-based application that is integrated with a cloud-based virtual storage service and can be accessed through a web browser?

You connected a printer directly to the network using the printer's integrated NIC. The printer was configured with an IP address for users on the local subnet to utilize. Which of the following best describes the printing method used by this printer?

Which of the following aspects of cloud computing allows a service provider to limit a customer's use of a particular resource based on a service agreement between the provider and the customer?

A help desk technician needs to run virtual machines on her laptop computer for several upcoming training sessions. Which of the following must be completed before she can use virtualization on her laptop?

Which of the following is considered a security benefit when utilizing virtualization?

Which of the following is the correct order for the steps of laser printing?

A laser printer is displaying a message indicating a maintenance kit is due for replacement. Which of the following will be a part of the replacement process?

The laser printer in your accounting department is printing faded prints that are getting lighter over time. What is the most likely reason for the faded prints?