A technician is troubleshooting a printer connected to a computer via USB. The printer will print using the controls at the printer but fails to print from the computer.
Which of the following steps should be taken next?
A) Check for low memory errors on the printer.
B) Make sure printing paper is installed.
C) Verify the printer is powered on.
D) Verify the USB cable is attached.

Question

Quizplus · Accepted Answer

Since the printer can print using its own controls but not from the computer, the issue likely lies in the connection between the computer and the printer. Verifying the USB cable is properly attached is a logical next step to ensure the computer can communicate with the printer.

A Technician Is Troubleshooting a Printer Connected to a Computer