Routine request and response messages should be written using ________.
A)the indirect strategy
B)persuasive techniques
C)the direct strategy
D)heightened emotion

Question

Quizplus · Accepted Answer

Routine request and response messages should be written using the direct strategy as they are meant to communicate clear and straightforward information. The indirect strategy and persuasive techniques are more appropriate for messages that require more persuasion or sensitivity such as sales pitches or negative news messages. Heightened emotion is not appropriate for routine messages as it can be seen as unprofessional.

Routine Request and Response Messages Should Be Written Using ________