Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter.What should you do when responding to these comments?
A)Use a friendly,upbeat,professional tone.
B)Take this opportunity to name your competitors and explain how much better your products are.
C)Avoid admitting mistakes.
D)You should do all of these when responding.

Question

Quizplus · Accepted Answer

Using a friendly and professional tone is important to maintain a positive image of your firm and to build customer relationships.

B) and C) are incorrect choices as it is not appropriate to mention competitors in your responses, and avoiding admitting mistakes can harm your firm's credibility and customer trust.

Your Firm's Policy Is to Respond to Some of the Comments