During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times.
What should you do when you realize you understand the problem?
A) Interrupt the client so that you can get to work right away.
B) While the client is explaining the problem, start looking up the fix for the problem on your phone.
C) Actively listen to the client until he finishes explaining the problem.
D) Ignore what the client is saying and get to work.

Question

During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times. ​
What should you do when you realize you understand the problem?
A) Interrupt the client so that you can get to work right away.
B) While the client is explaining the problem, start looking up the fix for the problem on your phone.
C) Actively listen to the client until he finishes explaining the problem.
D) Ignore what the client is saying and get to work.

Quizplus · Accepted Answer

The Answer is C

During Your Discussion with a Client About a Problem with His