Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer.
What should Patrick have done to avoid this situation?
A) Provided proper documentation on the service provided.
B) Actively listened to the user.
C) Offered the user different repair options.
D) Not been distracted by text messages while working on the computer.

Question

Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer. ​
What should Patrick have done to avoid this situation?
A) Provided proper documentation on the service provided.
B) Actively listened to the user.
C) Offered the user different repair options.
D) Not been distracted by text messages while working on the computer.

Quizplus · Accepted Answer

Patrick should have offered the user different repair options, such as a temporary solution or a timeline for the repair, to ensure the user was aware of the situation and could plan accordingly.

Patrick Is Working on a Computer That Is Having Wireless