You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.
What is the first step you should take in resolving this issue?
A) Disable all startup processes and services.
B) Research the error message on the web.
C) Boot into Safe Mode with Networking.
D) Call the customer and ask him to describe the error message.

Question

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.  
What is the first step you should take in resolving this issue?
A) Disable all startup processes and services.
B) Research the error message on the web.
C) Boot into Safe Mode with Networking.
D) Call the customer and ask him to describe the error message.

Quizplus · Accepted Answer

Researching the error message on the web is the first step to understand the issue and find potential solutions.

You Have Received an Escalated Trouble Ticket for a Windows