To optimize professionalism when receiving telephone calls,which of the following should you do?
A)When answering your telephone,identify yourself immediately.
B)Use No at the beginning of a sentence when needed to get your point across clearly.
C)When answering the phone for someone else,disclose where the person is and when he or she will return.
D)Guarantee a return call when taking a message for someone else.

Question

Quizplus · Accepted Answer

Identifying yourself immediately when answering a call sets a professional tone and helps the caller know they have reached the correct person or department.

To Optimize Professionalism When Receiving Telephone Calls,which of the Following