The management in an organization wanted to reduce employee turnover by increasing their job satisfaction.Therefore,they provided employees with a safe work environment and a sense of job security.However,the turnover rate did not decrease even after implementing these changes.During exit interviews,the employees complained that they do not have any opportunities for achievement and personal recognition.From this scenario,according to Herzberg's theory,it can be understood that:
A) hygiene factors are lacking in the organization.
B) the organization falls short of motivators.
C) all employees are self-actualized individuals.
D) the employees' higher-order needs are met.

Question

Quizplus · Accepted Answer

According to Herzberg's Two-Factor Theory, hygiene factors such as safe work environment and job security, when present, only prevent employee dissatisfaction. However, they do not necessarily increase job satisfaction or motivation. Motivators such as opportunities for achievement and personal recognition are required to increase job satisfaction and reduce turnover. Therefore, the organization needs to focus on providing motivators to employees to increase their job satisfaction.

The Management in an Organization Wanted to Reduce Employee Turnover