Job dissatisfaction is becoming a problem at Wernam-Hogg. Neil, the regional manager, is concerned about the possible outcomes. You explain to Neil that there are several consequences, though job dissatisfaction is least likely to cause

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Organizational citizenship behavior (OCB) refers to voluntary, extra-role actions that contribute positively to the organization. Job dissatisfaction is less likely to lead to OCB, as dissatisfied employees are less inclined to go above and beyond their required duties.

Job Dissatisfaction Is Becoming a Problem at Wernam-Hogg