The customer complaint is sometimes recorded inaccurately on the repair order.

Question

Quizplus · Accepted Answer

It is possible for a customer complaint to not be fully and accurately documented on the repair order. This can happen due to miscommunication or misunderstanding between the service advisor and the customer, or simply due to human error. It is important for the service advisor to verify and clarify the customer's complaint before documenting it on the repair order to minimize inaccuracies.

The Customer Complaint Is Sometimes Recorded Inaccurately on the Repair