Technician A says the customer complaint should be as detailed as possible on the RO. Technician B says a complaint of "a loud ticking sound" is a good, detailed description of the complaint. Who is correct?
A) Technician A
B) Technician B
C) Both A and B
D) Neither A nor B

Question

Quizplus · Accepted Answer

Technician A is correct. A detailed customer complaint on the RO helps the technician diagnose the problem accurately, saving time and money. Technician B is incorrect because "a loud ticking sound" is not a detailed description of the complaint. The technician does not know where the sound is coming from, when it occurs or under which conditions, and what the severity of the sound is. The description should be more detailed and specific.

Technician a Says the Customer Complaint Should Be as Detailed