Question 1

Screen captures are collected at every click, along with a text description of where you clicked, in the _____.

Accepted Answer

The Problem Steps Recorder is a feature in Windows that allows users to record their actions on the computer and create a report with screenshots and text descriptions. It is commonly used for troubleshooting and technical support purposes.

Question 2

Summer is a hardware technician and has been asked to troubleshoot her friend's computer.  The first thing Summer does is turn on the computer and complete a ______ to make sure the critical system components are running properly.

Accepted Answer

The given scenario indicates that Summer has been asked to troubleshoot her friend's computer and the first thing she does is turn on the computer and complete a process to make sure the critical system components are running properly, which suggests that she is performing POST (Power-On Self-Test) to check if any hardware failures or issues are preventing the computer from starting up correctly. System Restore is a procedure to restore the system to a previous state, Reboot is restarting the computer, and Quarantine is a security measure to isolate potentially harmful files or programs.

Question 3

To track the amount of memory installed on your computer, use the ______ tool.

Accepted Answer

Task Manager in Windows provides detailed information about computer performance, including the amount of memory (RAM) installed and how it's being used.

Question 4

A troubleshooting _______________ such as Try recommended settings helps automatically detect problems with the operating system.

Accepted Answer

The answer of A troubleshooting _______________ such as Try recommended...

Question 5

A(n) _______________ is when an online forum message and all of its responses are grouped together in order.

Accepted Answer

The answer of A(n) _______________ is when an online forum...

Question 6

A computer booting up in Safe mode indicates ______.

Accepted Answer

Safe mode is a diagnostic mode in which the operating system loads only the basic components and drivers necessary for it to run. This disables background programs and processes that may be causing issues. Therefore, if a computer is booting up in Safe mode, it may indicate that a background program is not loading correctly. It is not related to outdated printer drivers, loose peripheral connections or an uninstalled operating system.

Question 7

When a solution for an error is found, it appears in the Microsoft _____.

Accepted Answer

The Action Center in Windows is a central location where users can view notifications and alerts about device status, security issues, and solution recommendations. When a solution for an error is found, it can appear in the Action Center as a recommendation for the user to take action and resolve the issue. The Registry is a database of configuration settings in Windows, System Restore is a feature that allows users to roll back their system to a previous restore point, and a firmware update is a software update for the hardware in a device. While these may be relevant in certain situations, they are not the best choice for this specific question.

Question 8

Which of the following is NOT an antivirus software?

Accepted Answer

Connection Doctor is not an antivirus software, it is a diagnostic tool in Mac OS for analyzing network connections. The other options (McAfee, Norton, and XProtect) are all antivirus software.

Question 9

Which of the following is true about the System Restore feature?

Accepted Answer

System Restore feature allows the user to restore system files, registry keys, installed programs, etc., to a previous state. It doesn't separate problem files, rename system folders or generate a report with original settings.

Question 10

The best protection against _______________ is to use the current version of your antivirus or antispyware software.

Accepted Answer

The answer of The best protection against _______________ is to...

Question 11

You know your computer has been booted up in _____ if only the most basic settings are displayed.

Accepted Answer

Safe mode is a startup mode for Windows operating systems that loads only necessary system files and drivers. It is used to troubleshoot problems, and in safe mode, only the most basic settings and drivers are displayed.

Question 12

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel suspects that a virus is causing the problem. Kasia tells him to run the antivirus software so that suspicious files will be _____.

Accepted Answer

Running the antivirus software will identify any suspicious files and quarantine them, which prevents them from causing harm to the computer. Renaming, deleting, or moving files to the desktop may not effectively address the virus issue.

Question 13

One approach to troubleshooting a computer problem is to work through a process of _______________ to determine a cause.

Accepted Answer

The answer of One approach to troubleshooting a computer problem...

Question 14

A virus _____ is a unique string of characters that match up to the code of a known virus.

Accepted Answer

A virus definition is a specific set of characteristics that identify a particular virus. This definition is used by antivirus software to scan for and detect viruses on a computer system.

Question 15

What happens when the Run programs made for previous versions of Windows link is clicked in the Action Center?

Accepted Answer

Clicking the "Run programs made for previous versions of Windows" link in the Action Center will start the Program Compatibility Troubleshooter. This tool helps users to run older programs on newer versions of Windows by making necessary adjustments to compatibility settings.

Question 16

When you install new hardware, you must also make sure that its _______________ are updated or compatible with the software.

Accepted Answer

The answer of When you install new hardware, you must...

Question 17

Which of the following is NOT true about an automated troubleshooter?

Accepted Answer

Automated troubleshooters do not always automatically reboot the computer when installation of files is complete. This action typically requires user consent or a specific instruction within the troubleshooting process, as automatic reboots could disrupt user activity or unsaved work.

Question 18

When an antivirus software program finds a suspicious file, it places it in _____.

Accepted Answer

When an antivirus software detects a suspicious file, it isolates the file and places it in quarantine. This helps prevent the spread of any potential infection and allows the user to decide whether to delete the file or restore it if it is a false positive.

Question 19

Summer is a hardware technician and has been asked to troubleshoot her friend's computer.  Summer wants to get others' opinions on what the problem might be, so she visits a(n) _____.

Accepted Answer

Online forums are a great resource for getting opinions and advice from other users who may have experienced similar issues with their computers. This can help Summer gather more information and possible solutions to troubleshoot her friend's computer.

Question 20

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel works on a Mac, so Kasia asks him to run the automated Mac OS X _____ program to repair Internet and e-mail connection settings.

Accepted Answer

The given scenario suggests that Gabriel is facing a problem with his internet and email connections, and Kasia is recommending him to run an automated Mac OS X program to repair those settings. Out of the given options, "Connection Doctor" seems to be the most relevant tool for this purpose as it is specifically designed to diagnose and troubleshoot internet and network connectivity issues on Mac computers. Therefore, the correct answer is C) Connection Doctor.

Quiz 9: Windows Management