______ is best described as a "technology-enabled HRM group focused on value creation by providing excellent service to internal customers while reducing costs through increased efficiency and continuous improvement."
A) A self-service portal
B) A shared-service center
C) Outsourcing
D) Offshoring

Question

Quizplus · Accepted Answer

A shared-service center is a centralized organizational unit that provides multiple support services to various internal clients within an organization. It employs technology-based solutions and processes to deliver HR services efficiently and cost-effectively. Its main objective is to enhance customer satisfaction while also reducing costs by improving service delivery methods. A self-service portal, on the other hand, refers to a platform that enables employees to access HR services and information on their own, which is not the same as a shared-service center. Outsourcing and offshoring imply the transfer of HR services to an external third-party provider, which is different from a shared-service center model.

______ Is Best Described as a "Technology-Enabled HRM Group Focused