Jennifer Clarkson, a sales representative for a publisher of college textbooks, had the southern half of the state as a sales territory. Last year, the director of marketing for the publishing company told Jennifer's sales manager to increase her territory to the entire state. Now Jennifer's customers are less satisfied with the company. They are most likely to blame ____ for their reduced level of customer satisfaction.

Question

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Since Jennifer is the sales representative for the publisher, her customers would have most likely interacted with her directly. Therefore, the expansion of her sales territory could have affected her ability to provide the same level of customer service and support to all of her customers. As a result, the customers are most likely to blame Jennifer for their reduced level of satisfaction.

Jennifer Clarkson, a Sales Representative for a Publisher of College